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The Role – Sales Support Representative

The Location– Manassas, VA

 

PURPOSE:

We are seeking a Sales Support Representative to provide sales support to the SiteOne team and handle customer needs.

OUR VALUES:

·         Talent Focused: We recruit, develop, mentor and retain the best

·         Customer Obsessed: We are relentless in making our customers successful

·         Fast Moving: We hustle and make it happen…safely

·         Team Players: We respect and support each other and put team first

·         Solution Oriented: We get the facts and solve problems; find win-wins

·         Agents Of Change: We are always looking for the better way

·         Professional: We do everything with quality and integrity

·         Competitive: We have fun… serving our customers and winning!

 

IN THIS ROLE YOU WILL:

·         Provide sales support to Key Account Managers and Business Develop Managers

·         Handle day to day customer needs including diagnosing customer problems, providing customer quotes, taking customer orders, coordinating order logistics, sourcing and monitoring order fulfillment via phone

·         Develop deep and lasting relationships with customer personnel via phone

·         May manage a small book of business. Responsible for growing gross margin in book of business year over year

·         Leverage solution focused sales tools and processes to maximize growth with assigned accounts

·         Maintain appropriate professional and technical knowledge

·         Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program

·         Resolve customer complaints by investigating problems and developing solutions

·         Maintain high level of customer satisfaction with assigned account

·         Communicate with Business Development Managers, Key Account Managers, Store Personnel, and Line Of Business Specialists

 

SKILLS AND KNOWLEDGE:

·         Knowledge of sales cycle and solution selling techniques

·         Ability to communicate value proposition and differentiate SiteOne’s products and services

·         Strong communication, organizational and time management skills

·         Knowledge of industry trends

·         Ability to think quickly and make decision

·         Presentation and communication skills

·         Basic computer skills – Excel, Word, Outlook

 

EDUCATION AND EXPERIENCE:

·         High school, secondary diploma or equivalent required

·         College degree preferred

·         1 – 3 years of  customer service / sales support experience – preferred


BENEFITS:

  • 401k with company match
  • Medical, Dental, and Vision plans
  • Company-paid Life Insurance
  • Optional Life Insurance
  • Company-paid Short Term Disability Insurance
  • Company-paid Long Term Disability Insurance
  • Flexible Spending Accounts
  • Paid Time Off
  • Tuition Reimbursement
  • Paid Holidays
  • Product Discounts
  • Competitive Compensation
  • Opportunities for advancement

 

 

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

 

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