Ability Position: Store Manager
Status: Full- time
Position Overview:
Founded in 1964, Village Green with two locations in Rockford, Illinois seeks a Store Manager for its North Main location. Village Green offers customers the largest selection of annual and perennials in the state line area, growing most of its own product at both locations, providing customers with premium service and selection. Located at 2640 North Main Street, this quaint retail greenhouse and garden center offers a wide variety of flowering annuals, perennials, pottery, gifts, holiday décor, and so much more.
Working with Village Green’s Chief Executive Office and Business Manager, this position requires a high skill set in operating the daily business operations of a retail store, plant production, merchandising, and maintenance operations. General tasks include quality control of plants and goods sold, training employees, communicating with and helping customers, scheduling, and carrying out the directives provided by the CEO and Business Manager. As a small retail operation, this position needs to provide support in all aspects of the retail garden center operations, making themselves available to all staff to assist and address questions, and to all customers to ensure excellent customer service. Village Green is a 7 day a week retail operation, so weekend work is a part of the job.
Duties and Responsibilities:
· Profitable operation of North Main location
· Provide top notch customer service. Ability to think on your feet, resolve customer issues and make decisions. Greeting and pleasantly dealing with customers to ensure satisfaction. Interact with customers to resolve complaints.
· Maintain open line of communications between the Riverside and North Main stores.
· Plant production and maintenance- Must have plant knowledge in annuals, perennials, houseplants and tropics and willing to learn and continue education, profitable growing and maintaining healthy and appealing stock.
· Administrative tasks including timecard review, purchase order entry and receiving, product pricing, correspondence related to group purchase programs such as Christmas Poinsettias, Luminaries, billing of house accounts, inventory accuracy and reconciliation.
· Property and equipment maintenance
· Maintain cleanliness and safety as a point of attention throughout the store.
· Opening and closing of store as scheduled
· Point of Sale (POS) training and operations
· Supervision and training of cashiers
· Resolve cash drawer issues and cashier mistakes.
· Receive plant material and unload trucks.
· Process receiving, inventory and other paperwork as directed.
· Planning customer events, workshops, sales and other ways to increase sales and profitability of the store.
· Communicating job expectations to staff and providing accountability
· Stocking products and creating beautiful displays to maximize purchasing appeal.
· Promptly respond to phone calls, emails, and other requests for information
· Purchase supplies and schedule outside service contractors.
· Staff scheduling with budgetary parameters.
· Provide positive feedback and encouragement to staff
· Ensure company’s goals and objectives are met
· Other assigned duties by Chief Executive Officer and Business Manager
Knowledge, Skills, and Abilities
· Strong leadership skills
· Attention to detail.
· Ability to multi-task
· Ability to provide high level customer service.
· Ability to maintain confidentiality.
· Ability to handle personal issues including hiring, firing, training, determining corrective action.
· Extensive knowledge of retail operations
· Solid judgement with excellent decision-making skills.
· Ability to work with minimal supervision.
· Excellent verbal and written communication skills
· to work as a member of a team.
· Computer and POS experience
· Ability to stand for long periods of time and lift heavy objects.
Education and Training:
· High School Diploma and associate degree
· Prior experience in retail and customer service required.
· Prior experience and education in horticulture industry highly desired
· Prior manager experience highly desired
Job Type: Full- time
Benefits:
· Dental Insurance
· Health Insurance
· Vision Insurance
· Employee discount
· Flexible schedule
· Paid time off