At Architectural Supplements (ASI), we are on a mission to improve people's lives by bringing green plants into the built environment. We do this through selling a variety of plant containers and living walls to the commercial and residential markets across the world. Our brands include Architectural Supplements (ASI), NextGen Living Walls, and Pottery Designs. Sound interesting?
The Job
We are looking for a customer-oriented service representative to join our company, who is:
- genuinely excited to help customers
- patient, empathetic, and friendly
- able to juggle multiple tasks at once, such as entering orders, talking with customers, and solving customers' problems
- an excellent written and verbal communicator
- able to maintain a professional and courteous composure in all communications
- excited to gather customer feedback to improve our customer service
- a life-long learner
Responsibilities
- Manage large amounts of incoming chats, calls & emails
- Accurately and quickly enter orders in or ERP
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Fast and Accurate Typist
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Comfort with common office tools such as: Outlook, Excel, Google Docs, Trello, etc.
- High school degree
Added Bonuses
- Familiarity with Netsuite, Quickbooks, or other similar software
- Passion for plants, horticulture and/or interior design
- Prior experience in the plantscape, interior design or architectural industry
Job Type: Full-time
Compensation: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Schedule:
- Monday to Friday 8:30am - 5:00pm
Work setting:
COVID-19 considerations:
Architectural Supplements follows all CDC & State recommendations regarding COVID-19. All employees are required to be fully vaccinated, unless they have a valid religious or health exemption, in which case weekly testing is required.
Ability to commute/relocate:
- Waterbury, CT 06708: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent
Work Location: In person